How hiring works.
Book gear online and it is delivered to you anywhere in Aotearoa New Zealand. You pay by the week, and the longer you hire, the less you pay per week. Lease it for 12 weeks or more for our best price. More on leasing.
Seven steps, start to finish.
01
Choose your gear
Browse the gear and open the item you want. Its calendar shows what's free, so you can see availability before you book. Pick your dates, choose pickup or delivery, and book.
02
First time with us?
Please fill in our first-time form, ideally before you book, so we can get your hire ready sooner. If you book first, we'll email it to you.
03
Collect it, or we send it
Collect it from one of our two bases, or have it couriered to you anywhere in Aotearoa New Zealand.
For delivery, please give us at least 48 hours' notice before you need the gear, and the earlier the better. We can sometimes send the same day and we'll always try our best, but overnight delivery isn't guaranteed. If you book late and we send the gear, there's no refund if the courier is delayed.
04
Photograph it on arrival
It's important to take photos of every item as soon as it arrives and email them to us, or send them to our Facebook page.
05
Starts and ends at 9am
A hire starts and ends at 9am, so gear is due back by 9am on the last day.
Pick-ups and drop-offs are at our two bases, Tāmaki Makaurau Auckland and Ōtautahi Christchurch. Always arrange a time with us first, and if you need a different time, just work it out with us. Business hours (9am to 6pm) are easiest; outside those we'll work something out.
06
Photograph it before it goes back
Before you pack it up, take photos of the gear, then a photo of the parcel once it's packed, and send them to us.
07
Pack it well and send it back
Pack the gear really, really well. Collected it from a base? Drop it back to that base at the time you've arranged with us. Couriering it back? Always use the return label we email you: print it, stick it on the box, and drop the parcel at any courier depot. It goes where the label says, which is usually one of our bases. Never send gear back to the member it came from. If we ask you to send gear on to the next member, that's free for you too: we provide the label.
Haven't got a label, or not sure where it goes? Email us or message our Facebook page before you send anything. If we ask you to send it yourself, use a signature-required courier and send us the tracking number.
Photograph the gear, in three steps.
Photograph every item on arrival
Several photos of each item.
Send the photos to us
Email them to contact@dreamgear.co.nz, or send them to our Facebook page.
Photograph it again before sending back
The gear, and the parcel once it's packed.
Sending it back, at a glance.
If it was delivered to you
Return label included
Delivery is charged at checkout, and the return label back to us is included free. We email it shortly before your hire ends: print it, stick it on, drop it at a courier depot.
If you collected it from a base
Drop it back free
Drop the gear back to the base you collected it from. If you'd rather courier it, ask us and we can sell you a one-way return label: $9 for one item, $19 for two, $29 for three or more or anything oversized. That's a return-label price only, not our delivery price.
Gear comes to you from one of our bases, or sometimes straight from the member before you. When your hire ends, it goes back to a base or on to the next member: your return label tells you where. More on how handovers work.
Priced by the week.
You are billed weekly, and any part-week counts as a full week. The weekly price is all-in, and there is no bond. The longer you hire, the less you pay per week.
A hire can't start or end on a Saturday or Sunday, and every weekend is charged as a full week. You can still pick up and return gear on a weekend. Most people shoot on the weekend, so that's when the gear is most in demand. Book your hire to start before a weekend or after one. Monday to Friday, or Monday to Monday, counts as one week.
Weekend: no booking start or end datesStart and end dates
Hire longer, pay less per week
The longer you book, the lower your weekly rate. From 12 weeks you can lease instead, at our lowest weekly rate.
Need it longer? Lease it.
Hire for as many weeks as the job needs. From 12 weeks you can lease instead, which is the ∞ end of the scale. A lease is billed weekly, open-ended or for a fixed term, with a 12-week minimum.
01
Pick your gear
Each gear page shows its lease rate where one is offered. Lease 2 or more items from $20 a week each and save 10%.
02
Start a lease
Choose Start a lease on the gear page, or go to start a lease. You sign in with a code we email you, pick a start date and choose pickup or delivery. First time with us? Please fill in our first-time form too.
03
We confirm and send it
We check the gear is free for the full 12 weeks. Once your first-time form is through (if it's your first time with us), we'll arrange pickup from one of our two bases or delivery to you.
04
Billed weekly
Billing starts when you receive the gear. We email you an invoice each week, and you can pay by bank transfer, direct debit or card. It carries on until the end of your lease, or until the end date we've arranged with you.
05
Ending your lease
Leases have a 12-week minimum. You can end any lease at any time from your account (or by email) and return the gear. Your account shows what ending it would cost before you confirm. Return it before 12 weeks and you pay our standard weekly hire rate for the weeks you've had it, less what you've already paid, and never more than 12 weeks at your lease rate. See the lease terms.
Any questions about a lease? Email contact@dreamgear.co.nz.
Ready to hire?
Browse the gear, read the FAQ, or get in touch with the dates and what you need.