Hire terms.

Hire charges

• You are billed weekly, and any part-week counts as a full week.
• A hire can't start or end on a Saturday or Sunday, and every weekend is charged as a full week.
• Monday to Friday, or Monday to Monday, counts as one week.
• A hire starts and ends at 9am. Other pick-up or drop-off times are by arrangement with us.
• There is no refund for returning hired gear early: you pay for the weeks you booked.

Delivery

• Please give us at least 48 hours' notice before you need the gear. Overnight delivery is not guaranteed.
• If you book at short notice and we send the gear, there is no refund if the courier delivers it late.

Early-booking credit

• Book a hire 7 or more days before it starts and we'll email you a code for $10 off a future hire. It's for hires only, not leases.
• The code is sent when you book. You get one per booking, it is single use, and it expires 12 months after you book.
• It is tied to your account and can't be used on the booking that earned it. If the booking is cancelled, the code is cancelled too. It can't be exchanged for cash.

Leases

Leases have a 12-week minimum. If you return the gear before 12 weeks, you'll pay our standard weekly hire rate for the weeks you've had it, less what you've already paid, and never more than 12 weeks at your lease rate. You can end any lease, open-ended or fixed term, at any time; from 12 weeks there is no early-return charge. To end a lease, use the End your lease button in your account, or email us. Your lease ends when the gear is back with us, and weekly billing continues until then.

Insurance

• Excess for damage, drops, drowning including burglary by forced entry: $800.
• Excess for unexplained loss or theft: full replacement.

Cancellation

• More than 14 days in advance: no penalty.
• Less than 14 days but prior to shipment: 30% penalty.
• After shipment: minimum 1 week full charge.
• Failure to pick up as arranged: full charge.

These are the most we would charge, and they are applied at our discretion. If you need to cancel, tell us as early as you can: we will often work something out with you.

Late returns

Once we have asked for gear to be returned, you have 48 hours to send it to the address on your return label or drop it off at a base. After that, the hire continues and each extra week or part week is charged at the gear's standard weekly rate. If a late return means we have to courier other gear urgently to the next member, we may also charge that extra courier cost. We will contact you before any late charge is applied.

Unpaid invoicing

After 28 days we may charge a late fee of 20% of the amount outstanding. A further 10% may be added each month while it stays unpaid.

Bond

No bond is taken on any gear. We run on trust, and nearly everyone we hire to is lovely and honest. If that trust is abused, we will follow up and recover what we're owed, at the member's expense. If a high-trust way of hiring isn't for you, we're probably not the right fit.

Payment

We accept:

• Hires: card, Apple Pay, Afterpay or bank transfer (direct credit).
• Leases: bank transfer, direct debit or card. Card payments on a lease have a 3% surcharge.

Your responsibilities

• When you collect or receive gear, take several photos of all items and send them to us by email or to our Facebook page. Before you hand over gear or pack it up for sending, take photos and send them to us. When you send, take a photo of the parcel, as this helps when locating missing parcels.
• When you courier gear back, always use the return label we give you and send it to the address on that label. Never send gear back to the member it came from. Pack it well.
• If we ask you to send the gear yourself, use a signature-required courier and send us the proof of the tracking. This is crucial. If you send an item without signature required, or without tracking details you can give us, and it disappears, you will be liable for the full cost of replacement.

Non-contact

Our business is run on trust and goodwill. There is no bond charged and 99.9% of people are lovely and honest, which is why this business exists. Prompt communication is expected. If you stop replying to contact without prior warning, the recovery process will be actioned at your expense without further warning.

Photos you share

If you share a photo through your account, you confirm you took it and that anyone who can be recognised in it is happy for it to be published. You keep the copyright. You let us show it, with your credit, on our website and social media; we may resize it but won't otherwise edit it. We review every photo before it goes up and may choose not to use it. You can take it down at any time from your account, and it comes off the website straight away.

Questions

Email contact@dreamgear.co.nz. See also our privacy policy.